Refund Policy
Last updated: 25 July 2026
The short version. If you haven't used what you bought, you can have your money back within 14 days — just email us. Once credits have been spent on AI builds, those specific credits can't be refunded, because generating them cost us real computing money that we can't get back.
1. Your 14-day right to change your mind
You can request a full refund within 14 days of purchase, provided you have not used the thing you are asking us to refund:
- Credit packs — fully refundable within 14 days if all the credits from that pack are unused.
- Monthly memberships — cancel any time from the link in your purchase receipt; you keep the credits you have already been given, and you are not billed again. A month you have already used is not refundable once its credits have been spent.
- Game access purchases — fully refundable within 14 days if none of the included starter AI credits have been used.
2. Partly used purchases
If you have used some but not all of your credits, we will refund the unused portion at the price you paid per credit, at our discretion. Ask us — we would rather sort it out than have an unhappy customer.
3. What is not refundable
- Credits that have already been spent on an AI build. The build was generated and the computing cost was incurred.
- Requests made more than 14 days after purchase, unless the law where you live gives you a longer right, or the service was faulty.
- Accounts closed for a serious breach of our Terms.
4. If something went wrong
The 14-day limit does not apply when the service is at fault. If you were charged twice, charged for credits that never arrived, or the service failed and you couldn't use what you paid for, tell us and we will fix it or refund it — regardless of how long ago you bought it. A build that simply didn't look how you imagined is not a fault, since AI output varies by nature.
5. How to request a refund
Email solomomaviv@gmail.com with:
- the email address on your Bob account;
- roughly when you bought, and what you bought;
- a sentence on what went wrong (optional — you do not have to give a reason within the 14 days).
We aim to reply within 3 business days.
6. How refunds are paid
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Approved refunds are issued by Paddle to your original payment method, and usually appear within 5–10 business days depending on your bank. You may also contact Paddle directly about any payment or refund enquiry.
7. Chargebacks
Please email us before opening a dispute with your bank. A chargeback can suspend your account automatically, and we can almost always solve the problem faster ourselves.